VinFast Collaborates with Global Assure to Boost Customer Support and Roadside Services in India

5 months ago | 5 Views

In order to improve its customer care network in India, the Vietnamese automobile manufacturer VinFast has declared a partnership with Global Assure. VinFast car owners will receive complete support from Global Assure, which will include nationwide roadside assistance, 24/7 online customer service with a specialized call center, mobile charging solutions, and mobile service operations for basic repairs and breakdowns.

VinFast's After-Sales Support in India

According to VinFast, Global Assure is one of the most reputable service providers in the Indian automotive industry, and the partnership guarantees a smooth after-sales service experience for car owners. Later this year, the carmaker will launch the VinFast VF7 and VF6 electric SUVs in India. Deliveries are expected to start in September this year, while bookings are expected to start in July.

(L-R) Pham Sanh Chau, CEO - VinFast Asia with Manish Vij, Co-founder & CEO, Global Assure, which will provide customer support to VinFast vehicle owners in India

Pham Sanh Chau, CEO of VinFast Asia, is seen on the left with Manish Vij, Co-founder and CEO of Global Assure, which will provide customer support to VinFast vehicle owners in India.

Pham Sanh Chau, CEO of VinFast Asia, remarked on the cooperation, "As VinFast is gearing up to launch its premium electric SUVs - the VF 7 and VF 6 in the Indian market, this partnership underlines the brand’s commitment to ensure prompt, dependable, and customer-focused support across the country." Global Assure's extensive capabilities and national presence align well with our dedication to quality, convenience, and compassion. Our goal is to create a comprehensive and trustworthy electric mobility ecosystem in India that goes beyond our cars and provides real peace of mind for our clients.

Manish Vij, Co-founder and CEO of Global Assure, stated during the partnership announcement, "We are excited to be the trusted partner of VinFast's customer support in India." "With Global Assure's in-depth knowledge of Indian customer preferences and nationwide presence, VinFast customers can anticipate quick response times and top-notch service, ensuring that every trip for VinFast owners is more comfortable, secure, and reassuring."

VinFast's Plans for India

VinFast is prepared to penetrate the Indian market later this year. Beginning in July, the firm will start taking orders for the VF7 and VF6 electric SUVs. The vehicles will be locally assembled at the automaker's soon facility in Tamil Nadu, which will initially be able to produce 50,000 units. The VF7 and VF6 will both enter extremely competitive markets, with the former competing with the Mahindra XEV 9e and the BYD Atto 3, and the latter competing with the Tata Curvv EV, MG ZS EV, and Hyundai Creta Electric. In the weeks ahead, VinFast is anticipated to reveal its pricing, sales, and distribution plan.

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